FAQ

Our same day delivery cut off is12.30pm weekdays for Rockhampton & 10.30am for outside of Rockhampton. If you order after cut off, your order will be delivered the following business day (please put "am" in notes if you require an AM delivery. Please call us on 0749 270009 if you have just missed the cut off and we will do our best to accommodate a same day delivery where possible. 

Can I order in advance?

Yes of course! Just select the day you require on our calendar, it's as easy as that. 

What Suburbs in Rockhampton do you deliver to?

All suburbs in the North & South Rockhampton PLUS, Gracemere, Parkhurst, Yeppoon & Emu Park. Anywhere else please call as we do deliver to other surrounding areas but this is dependent on courier availabilities and costs.

Do you deliver to Hospitals & Business Addresses?

Yes, we deliver to the Rockhampton Mater, Rockhampton Base & the Hillcrest hospitals daily.  We can also deliver to all business addresses as long as there is access into the building. 

Can I pick up from your store?

Yes, just select the Pick Up delivery option at Checkout. Please note our shop closes at 4-4.30pm Monday-Friday & 11.30am/12pm on Saturdays, pick up orders will need to be collected before. Our address is 114 Archer St, Rockhampton City.

What time will the flowers be delivered, can I have them delivered at a certain time?

In the morning we are busy creating and preparing our gorgeous flowers for delivery. Our flowers & hampers are delivered between 10am - 5.30pm Monday -Friday. If you required a AM delivery please allow 24hrs notice and place a note for us in the message section at check out. Please note funeral flowers also require 24hrs notice to ensure they arrive before the service. If you require funeral or an AM delivery and do not have 24hrs in which to give notice, please call us on 07) 49270009 and we will try our hardest to accommodate your order. 

I am not sure what I want?

Need help deciding what to send or which flowers to pick from, our florist choice arrangements are perfect if you need help deciding. We will create something gorgeous to suit the occasion. 

Can I cancel my order?

Of course, we just advanced notice of at least 24hrs to cancel a pre -order except for special orders that can not be canceled. We charge a small cancellation fee of $10 to cover outgoing and all processing fees.

What are your Business Hours?

For your convenience you can place your orders via our online store which is open 24 hours, 7 days a week. Phone orders & enquiries and walk-ins are welcome also between 8.30am-4 pm Mon-Fri and 8.30-11.30am Saturdays.